Refund policy

We make what we sell. Our embroidery machines and our stitching floor are our own, in Lahore — so when something is not right, we can usually fix it rather than argue about it. This page tells you exactly where you stand.

The fastest way to sort anything out is WhatsApp: 0333 1666343, 10am – 10pm, every day.

Before you order — the free route

Send us the measurements of a shirt that already fits you well and we will tell you honestly which size to take. If you are between sizes we will adjust the suit on our own floor before we dispatch it, at no charge. A reseller cannot do this. We can, because we stitched it.

And if we recommend a size and it turns out wrong, the exchange costs you nothing — we pay the courier both ways. Our advice, our mistake.

If you chose the size yourself and it does not fit

You can still exchange it. Tell us within 3 days of delivery on WhatsApp.

The suit must be unworn and unwashed, with its tags and packaging intact. It is going on to another customer, so it has to reach us as it left us.
You cover the courier sending it back to us — usually around Rs. 300. We cover the courier sending the right size out to you.
In Lahore you can skip the courier entirely and drop it at our shop in Azam Market. That costs you nothing.
One exchange per order, and it is a size exchange — same design. If we are out of the size you need, you may choose another design at the same price, or take a full refund.

If the item is damaged, faulty, or not what you ordered

This one is on us entirely. Tell us within 48 hours of delivery and send photographs of the item and the packaging along with your order number. We will replace it or refund you in full — your choice — and you will not pay any courier charge in either direction.

What is not covered

A suit that has been worn, washed, altered elsewhere, or had its tags removed.
Change of mind after delivery where the suit is as described and the size fits.
Small differences in colour between your screen and the cloth. Screens vary. If an exact shade matters, ask us on WhatsApp before ordering and we will describe it honestly.
Delays caused by the courier company, or a parcel that could not be delivered because nobody was reachable at the address given.
Variation of up to half an inch in any measurement, or slight variation in embroidery placement. Cloth is cut by hand and no two pieces are identical to the millimetre.

Cancelling an order

Message us any time before the parcel has been dispatched and we will cancel it, no questions asked. Once it is with the courier we cannot pull it back — the exchange terms above apply instead.

How you get your money back

If you paid in advance by JazzCash, EasyPaisa or bank transfer, the refund goes back to the same account you paid from, within 5 working days of the returned item reaching us.

If you paid cash on delivery, tell us the JazzCash, EasyPaisa or bank account you would like the refund sent to and we will transfer it within the same 5 working days.

We do not issue store credit unless you ask for it.